Medical VoIP Phone Systems (PBX)
Mission Specific Phone Systems for Small Medical Offices
Reliable and secure communications are of the utmost importance when it comes to a patient’s health. Medical offices have a unique set of requirements, reliability, and security of communications being the two most important factors. All of our phone systems meet a strict set of standards to provide both reliability and security without compromising features. Read more below to find out how one of our custom-designed phone systems can benefit your practice.
Multiple Offices and Medical Groups
VoIP Phone Systems and devices are generally inter-compatible and very easily integrate with one and another. Early adopters and developers of VoIP technology saw the need for remote telecommunications, specifically the ability to have remote extensions as well as satellite PBX systems that operate in secondary offices. While only one VoIP server is technically required today, failover services and bandwidth saving services can be implemented at a remote location to improve reliability and decrease cost over a period of time.
There are many methods that can be used to link voice systems together, both proprietary (Commercial) and standardized (Open Source such as SIP), and most commercial and open source phone systems support a wide variety of protocols that can be used to link offices together. It is not uncommon to run devices mixed and matched between manufacturers at separate locations in order to provide the most reliable and affordable Phone System.
Phone System Features
Detailed features available here (Asterisk)
The use of modern technology such as H.323 makes it very easy for us to integrate video and other forms of multimedia and data transport into your phone system. These technologies are standards set by the ITU’s Telecommunication Standardization Sector (ITU-T) that strictly defines how a voice/video call is handled. H.323 video calls are secure, reliable and use little bandwidth making them reliable and safe especially when discussing confidential information.
Most VoIP platforms include some sort of H.323 gatekeeper system that controls call flow and routing to partner locations, typically placing a H.323 video call is as easy as dialing a phone number in a properly configured system. Since H.323 is a standard and used by large and small medical facilities worldwide, it is more than likely other medical offices utilizing video conferencing technology will be compatible with you.
For more information, please reference the ITU’s H.323 For Telemdicine workshop notes at: https://www.itu.int/itudoc/itu-t/workshop/e-health/s6-01.pdf
The Right Equipment For The Right Environment
Medical facilities have some interesting environmental issues to overcome when it comes to choosing the right phone for the right application, typically there is a bit more diversity in hardware selection than the normal office environment. This does not always mean that cost is increased, and in most situations properly selecting your hardware will save both time and money.
Depending on your day to day operations the selection of equipment could quickly become a complex task. We have solutions for any type of environment from lab to reception. Below is a small chart that will help you understand some of the different types of equipment that may be needed in different areas of your practice:
|Environment||Type of Phone||Recommended Product|
|Front Office||Reception station – A phone with a layout that allows easy call control and routing||Polycom VVX500 Series with VVX Expansion Module|
|Lab||Intrinsically Safe, Waterproof/Splashproof, portable||Cisco CP-8821 Wireless IP Phone|
|Patient Rooms||Heavy duty basic phone that is easily cleaned and inexpensive||Polycom VVX-101|
|Offices||More towards the luxury line, a phone that provides more exceptional voice quality and features||Polycom VVX600 series,|
|Conference rooms||Group Conference phone||Polycom IP5000/6000/7000 series conference phone|
Always HIPAA Compliant, Always Secure
Security is our number one focus when it comes to your patient’s security and privacy. All of our employees are HIPAA certified and follow strict HITRUST and HIPAA guidelines when it comes to patient data security. We guarantee that:
- Any electronic or computer system we install will be secured and compliant with above standard security practices
- All of our employees observe HIPAA regulations and maintain a current HIPAA training certification from a reputable institution
- Your data, as well as your patient’s data, will be treated with the respect and privacy it deserves
- Data and voice transmissions will be highly encrypted to their fullest potential. Our phones and servers utilize proven and trusted encryption services such as TLS/SRTP, AES, 3DES and other methods to ensure secure transport within your local phone network.
All of our technicians and sales staff have experience working in medical facilities and understand that privacy and full disclosure are an absolute must. Upon completion of installation, we will provide you with a full report on the measures that were taken to ensure that every step has been taken to prevent a breach of important personal data.