We offer a wide range of local and remote support services. On-site consulting starts at $50 per hour.
In some cases, on-site management is a must. Our on-site solutions guarantee a response within 24 hours. We also offer 24 hour emergency service with a guaranteed response time within 6 hours from first contact. For more information, or to obtain more information on contract packages please contact us to request a quote.
Local services can be costly and time-consuming, remote services, however, offer the client flexibility and quicker response times with immediate solutions. No travel means fewer costs and immediate responses to most common problems. As long as internet access is still available, remote support can be a primary or supplementary option that is considerably more cost-effective with flat rate per-incident response fees.
In today’s computing environment, security is a must. We exclusively use TeamViewer and LogMeIn (Customer Choice) for remote support incidents to maximize security and privacy. Both software packages require the customer initiate the support request to further increase security and limit access to an “On-Demand” basis.
We also offer customized corporate services such as Citrix and Microsoft Remote Desktop Administration.